FAQ
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Yes, we do.
Although this varies depending on the countries you live in. It is usually around 5-10%. We re-ship all your orders. With the insurance option, we guarantee you to deliver your order 100%. We have USA, UK, EU and International warehouses. If you live at US we ship orders in USA with USPS trackable service without custom problem.
Australia, Canada, New Zealand, Italy, Sweden, Finland, Norway, Belgium, Germany, Denmark, Netherlands, North Korea, South Korea, Philippines are the countries where insurance is not available. We cannot guarantee delivery of your order even if you pay the price.
Paying over 10% with the insurance option, even if your order is lost, broken, confiscated at the customs we ensure that your order reaches you 100%. Most of our customers use this feature. We have USA, UK, EU and International warehouses. So there is no custom problem for domestic shipment. Only maybe for international shipment but insurance is perfect choice for international shipment.
In busy periods during public holidays, such as New Year's Eve delays may occur. Country customs sometimes make general checks, also during this period your orders can be delivered to you later than the normal process. This is normal. It is for international shipment.